#400 Client & Agency Relations Policies Quiz Name(Required) First Last Email(Required) 1. True or False: All clients of CCDL have both rights and responsibilities regarding the services they receive.(Required) True False 2. CCDL makes the Service Recipient Rights and Responsibilities available in alternate formats, including:(Required) a. Hmong and Spanish translations b. Oral recordings for the blind c. Interpretation for other languages d. All of the above 3. Where must the Service Recipient Rights and Responsibilities (Form 421A) be posted?(Required) a. In a locked file cabinet b. In a visible location at each office/service site c. Only at the main office d. On staff bulletin boards only 4. True or False: Clients have the right to refuse services unless required by law or court order.(Required) True False 5. True or False: A summary of the grievance policy must be posted in the reception area of every office.(Required) True False 6. True or False: CCDL will provide sign language interpreters, oral recordings, and other supports to ensure individuals with special needs (deaf, blind, low literacy, etc.) can access services effectively.(Required) True False Δ
