#600 PQI Policies Quiz Name(Required) First Last Email(Required) 1. True or False: The goal of PQI at CCDL is to improve both client service and agency operations.(Required) True False 2. According to Pope Benedict XVI, providing quality service requires both professional competence and:(Required) a. A “formation of the heart” b. Additional pay c. Strict supervision d. A law degree 3. CCDL maintains a written PQI Plan. What does it include?(Required) a, Methods for gathering and reporting data b. Parties responsible for the plan c. Stakeholder participation d. All of the above Stakeholder Involvement (610.00 – 615.00)4. Which of the following may be considered external stakeholders?(Required) a. Clients b. Funders c. Community leaders d. All of the above 5. True or False: Stakeholders may be engaged through surveys, task forces, and community boards.(Required) True False Internal Monitoring & Case Review (640.00 – 659.00)6. Why does CCDL conduct case record reviews?(Required) a. To minimize risks due to poor record keeping b. To assess service quality c. To identify ways to improve d. All of the above Δ
