Outreach Housing Navigator – La Crosse


The La Crosse Collaborative to End Homelessness (LCEH) is seeking candidates for the
Outreach/Housing Navigator Team. This position is Full‐Time. Working in conjunction with the
Coulee Continuum of Care and its Coordinated Entry system, the Outreach/Housing Navigators
lead LCEH’s engagement efforts targeting homeless individuals and families living on the
streets, in vehicles or other places not fit for habitation and will strive to break the cycle of
homelessness in our community. Position responsibilities will include collaborating with local
Neighborhood Resource Officers, Drop‐In Centers, Faith Based Communities, Hospitals, Jail,
Crisis Centers, Schools and other community based programs. Building rapport with people
experiencing homelessness or at imminent risk of becoming homeless while linking them to
appropriate community resources for support and assisting in rapidly obtaining safe, affordable,
permanent housing are the primary responsibilities of the position.


Attend scheduled community meetings and develop relationships with local businesses, organizations, service providers and community policing teams to identify people living unsheltered, rough or in other places not fit for habitation.
Conduct outreach to community based programs to develop relationships and build rapport with unsheltered individuals and families and link them to needed services and housing within the community.
Respond to community requests for street outreach intervention.
Assess and refer individuals and families to the Coulee Continuum of Care Coordinated entry system and mainstream services.
Provide crisis intervention for homeless in the community.
Coordinate individualized needs assessment for all clients and work with clients to develop Individualized Service Plans (ISP) that address barriers to obtain services/housing.
Monitor and evaluate client’s progression through their Individual Service Plan (ISP), and develop modifications to the plan as necessary.
Maintains knowledge of currently available community programs, resources and supports available and how to access them.
Provide information, “warm” referrals, and advocacy to assist clients to obtain public benefits, employment assistance, housing, and healthcare in accordance with their own goals/ISP.
Identify appropriate permanent housing options for clients such as subsidized housing, income‐based housing, Section 8 Housing Choice Vouchers (including VASH), permanent supportive housing, TBRA (Tenant Based Rental Assistance), as well as other affordable and market rate housing opportunities.
Assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for clients with prospective landlords.
Assist clients with procuring necessary documentation for services and supports such as identification card, birth certificate, social security and disability income verification, etc.
Provide support for individuals and families as they transition from homelessness to housing; working with local community resources to ensure a smooth transition from street living to a permanent home.
Attend Collaborative meetings and actively participate in staff meetings and trainings.
Document outreach, housing search and placement efforts, and maintain accurate HMIS (Homeless Management Information System) entries including case notes, ISP’s and required Coordinated Entry documentation.

Associate’s Degree, Bachelor’s Degree preferred or equivalent experience in a related field.
A minimum of 2 years’ experience working with vulnerable, low or zero income populations.
Ability to engage and establish rapport with hard to reach clients.
Provide supportive services in a non‐judgmental manner.
Demonstrated ability to work with diverse communities.
Ability to exercise mature and professional judgment.
Good problem solving and conflict resolution skills.
Strong organizational skills.
Maintain confidential information according to HMIS standards.
Proven ability to coordinate multiple projects and tasks.
Flexible and capable of working in a fast paced, professional environment.
Availability to work evenings and weekends based on the operational needs of the Homeless Outreach program.
Strong written and verbal communication skills.
Non‐profit experience preferred.
Ability to work independently and as part a team.
Good computer skills and knowledge of Microsoft Office suite.
Must maintain a valid driver’s license.
Must have own reliable transportation and car insurance.
Must undergo Caregiver Background Check.