Housing Navigator – La Crosse

The La Crosse Collaborative to End Homelessness (LCEH) is seeking candidates for two Full-Time
Housing Navigator positions. Working in conjunction with the Coulee Continuum of Care and its
Co-ordinated Entry system, the Housing Navigators will lead LCEH’s engagement efforts
targeting homeless individuals and families living on the streets, in vehicles or other places not
fit for habitation and will strive to break the cycle of homelessness in our community. Outreach
activities will include collaborating with local Neighborhood Resource Officers, Drop-In Centers,
Faith Based Communities, Hospitals, Jail, Crisis Centers, Schools and other community based
programs. Building rapport with this population while linking them to necessary community
resources and assisting them in rapidly obtaining safe, affordable permanent housing are the
primary responsibilities of the position.

• Attend scheduled community meetings and develop relationships with local businesses,
organizations, service providers and community policing teams to identify people living
unsheltered, rough or in other places not fit for habitation.
• Conduct outreach to community based programs to develop relationships and build
rapport with unsheltered individuals and families and link them to needed services and
housing within the community.
• Respond to community needs and requests for street outreach intervention.
• Mediate disputes between homeless persons and community members/neighborhood
• Provide supportive services in a non-judgmental manner.
• Enroll individuals and families in the Coulee Continuum of Care Coordinated Entry
system and mainstream services.
• Provide crisis Intervention for homeless in the community.
• Coordinate individualized needs assessment for all clients and work with clients to
develop Individualized Service Plans (ISP) that address barriers to obtain
services/housing and/or perform a warm handoff to in-house case manager.
• Monitor and evaluate client’s progression through their Individual Service Plan (ISP), and
develop modifications to the plan as necessary.
• Provide information, referrals, linkages, and advocacy to assist clients to obtain public
benefits, employment assistance, housing and health resources in accordance with their
own goals/ISP.
• Identify appropriate permanent housing options for clients such as subsidized housing,
Section 8, and VASH, as well permanent supportive housing, affordable and market rate
housing, and other housing opportunities.
• Assist clients with housing applications, complete supportive and subsidized housing
paperwork, survey rental market for affordable housing, and advocate for clients with
prospective landlords
• Provide support for individuals and families as they transition from homelessness to
housing; working with local community resources to ensure a smooth transition from
street living to a permanent home.
• Assist clients with procuring necessary documents and services such as identification
card, birth certificate, social security income, disability income.
• Attend Collaborative meetings and actively participate in staff meetings and trainings.
• Document outreach efforts, maintain client related data tracking systems, including case
notes and complete accurate HMIS (Homeless Management Information System)

• Associate’s Degree, Bachelor’s Degree preferred or equivalent experience in a related
• A minimum of 2 years’ experience working with vulnerable, low or zero income
• Ability to engage and establish rapport with hard to reach clients.
• Demonstrated ability to work with diverse communities.
• Ability to exercise mature and professional judgment.
• Good problem solving and conflict resolution skills.
• Strong organizational skills.
• Must maintain and execute confidential information.
• A highly motivated self-starter with the ability to coordinate multiple projects and tasks.
• Flexible, adaptable and capable of working in a fast paced, professional environment.
• Availability to work evenings and weekends based on the operational needs of the
Homeless Outreach program.
• Strong written and verbal communication skills.
• Non-profit experience preferred.
• Ability to work independently and as part a team.
• Good computer skills and knowledge of Microsoft Office suite.
• Must maintain a valid driver’s license.
• Must have own reliable transportation and car insurance.
• Must undergo Caregiver Background Check.

For immediate consideration, please fill out an application online and attach your resume and cover letter.